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Important COVID-19 information

As people around the world navigate the uncharted territory and global effect of COVID-19, we all have questions. We have developed this page to help you learn about our response to this unprecedented event, get key information, and access responses as they pertain to your state.

Important COVID-19 information

As people around the world navigate the uncharted territory and global effect of COVID-19, we all have questions. We have developed this page to help you learn about our response to this unprecedented event, get key information, and access responses as they pertain to your state.

A message to our customers

We remain hard at work to support you through these challenging times.

Read a message from Chairman and CEO, Esfand Dinshaw, about navigating COVID-19 with confidence.

Life insurance impacts in your state

Many states have adopted and communicated emergency orders related to the COVID-19 Pandemic. For your convenience, we have included links to state emergency orders below. Please navigate to your state to see if an order has been issued.

If you have concerns about your ability to make your payments, we encourage you to reach out to our Customer Contact team at 800-923-3223 to discuss your policy and determine what accommodations are available to you.

 

State Form Date
Alabama Bulletin 2020-5 3/30/2020
Alaska B 20-08
Order R20-04
Order R20-07
3/18/2020
4/15/2020
4/16/2020
Arizona Bulletin 2020-04 4/16/2020
Arkansas Bulletin 6-2020
Bulletin 12-2020
3/11/2020
3/11/2020
California Notice 3/18/2020
Connecticut IC-40
Executive Order 75
DOI Guidance
Guidance
3/24/2020
4/1/2020
4/1/2020
4/2/2020
Delaware Notice 3/20/2020
District of Columbia Order 03-2020 4/27/2020
Florida Memorandum OIR-20-04M
OIR-20-03M
3/25/2020
3/16/2020
Hawaii Memorandum 2020-3I 3/27/2020
Indiana EO 20-05
Bulletin 252
3/19/2020
3/18/2020
Kansas FAQ 3/28/2020
Louisiana Emergency Rule 40 3/12/2020
Maine Bulletin 442 3/12/2020
Maryland Bulletin 20-10 3/20/2020
Massachusetts Bulletin 2020-05 3/23/2020
Michigan Bulletin 2020-16-INS 4/13/2020
Mississippi Bulletin 2020-3 (Amended March 25, 2020)
Bulletin 2020-4
3/25/2020
4/1/2020
Missouri Insurance Bulletin 20-05 3/13/2020
Montana Letter to Industry 3/26/2020
New Jersey Bulletin 20-04
Executive Order 123
Bulletin 20-16
3/19/2020
4/9/2020
4/10/2020
New Mexico Bulletin 2020-006 3/30/2020
New York Circular Letter 5 3/10/2020
North Carolina Commissioner Advisory
Bulletin 20-B-06
Bulletin 20-B-07
 
3/27/2020
4/27/2020
North Dakota Bulletin 2020-8 3/30/2020
Ohio Bulletin 20-07 3/30/2020
Oklahoma Bulletin 2020-02 3/17/2020
Oregon Emergency Order
Extension of Emergency Order
3/25/2020
4/23/2020
Pennsylvania Notice 3/20/2020
Puerto Rico Ruling Letter CN-2020-267-D 3/25/2020
Rhode Island Bulletin 2020-4 3/25/2020
South Carolina Bulletin 20-02 3/25/2020
Tennessee Bulletin 20-03 3/24/2020
Texas Bulletin 0007-20 3/23/2020
West Virginia Emergency Order 3/18/20
Wisconsin March 20 bulletin 3/20/20

 

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These temporary procedures do not waive the policyowners' obligation to pay premiums due but may allow the extra time in which to pay them.

1244NM-24 5-11-20